Effective
MGM Tiles respects the privacy of clients, architects, designers, contractors, suppliers and website visitors. We collect only the information reasonably required to operate our catalogue website, respond to enquiries and support project discussions.
01 · Scope and identity
Who this policy applies to
This Privacy Policy applies to mgmtiles.com, its related pages and forms, and communications initiated through the website. The website is operated under the trading name MGM Tiles, also publicly listed as MGM Luxury Tiles (referred to as “MGM Tiles”, “we”, “us” or “our”).
For personal data collected through this website, MGM Tiles determines why and how that information is processed and acts as the data controller to the extent required by applicable law.
This policy does not govern the independent privacy practices of third-party websites, manufacturers, social platforms or other services linked from our website.
02 · Information we collect
Information connected with your visit or enquiry
Information you provide
When you submit an enquiry, contact us or discuss a project, we may collect:
- Your name, company name, job title and professional affiliation.
- Your email address, telephone number and preferred contact method.
- Your collection interests, product preferences and requested formats or finishes.
- Project details, approximate quantities, applications, locations, timelines, budgets, BOQ information, drawings or other requirements that you choose to share.
- Correspondence, meeting notes, showroom appointment information and records of our response.
- Any other information you voluntarily provide to our project team.
Information collected automatically
When you use the website, our systems and service providers may automatically receive limited technical information, including your IP address, browser and device type, operating system, language, referring page, pages viewed, approximate location derived from IP, timestamps, cookie identifiers and diagnostic or security events.
Information from other sources
We may receive professional contact or project information from a colleague, architect, designer, contractor, developer, supplier, publicly available business source or social platform. If you provide another person’s information, you should be authorised to do so and should direct them to this policy where appropriate.
Please avoid submitting confidential, commercially sensitive or personal information that is not necessary for us to understand your project enquiry.
03 · Use and legal grounds
Why we process information
We process personal data with your consent or as otherwise permitted by applicable law. Depending on the circumstances, we use information to:
- Receive, route and respond to enquiries.
- Recommend potentially suitable collections, products, formats, finishes or samples.
- Arrange showroom visits, consultations, calls and project meetings.
- Prepare quotations, specifications or other pre-contract information requested by you.
- Maintain records of client, supplier and professional relationships.
- Operate, secure, diagnose and improve the website and enquiry process.
- Measure general website usage and understand which collections attract interest.
- Protect our rights, prevent misuse and establish or defend legal claims.
- Comply with legal, regulatory, accounting and lawful authority requirements.
Where we wish to send promotional communications, we will do so only where permitted by law and with any consent required for the relevant channel. You may ask us to stop marketing communications at any time. Service messages relating to an active enquiry, quotation or project are not marketing.
We do not use website enquiry data to make solely automated decisions that produce legal or similarly significant effects.
05 · Sharing and transfers
Who may process information for us
We do not sell or rent personal data. We may disclose information only where reasonably necessary to:
- Website hosting, cloud infrastructure, backup, cybersecurity and maintenance providers.
- Form, email delivery, customer communication and analytics service providers.
- Professional advisers, insurers, auditors or consultants bound by appropriate duties.
- Manufacturers, distributors, logistics providers, installers or project partners where sharing is necessary to answer a specific request or progress a project.
- Government, regulatory, judicial or law-enforcement bodies where required or permitted by law.
- A successor or relevant party in connection with a genuine restructuring, acquisition or transfer of business, subject to appropriate confidentiality protections.
Some service providers may process data outside the UAE. Where personal data is transferred internationally, we take reasonable steps to use providers and arrangements intended to protect the information and to comply with applicable cross-border transfer requirements.
06 · Retention and security
Keeping information only as long as needed
We retain personal data for the period reasonably required to answer your enquiry, maintain an active commercial relationship, support a quotation or project, resolve a dispute and meet legal, accounting or regulatory obligations. Different records may therefore be kept for different periods.
When information is no longer reasonably required, we will delete, anonymise or securely archive it in accordance with our operational and legal requirements.
We use reasonable administrative, technical and organisational measures intended to protect personal data against unauthorised access, alteration, loss, misuse or disclosure. However, no internet transmission or storage system can be guaranteed completely secure. You should use appropriate care when deciding what information to send electronically.
07 · Your choices and rights
Control over your personal data
Subject to applicable law, identity verification and relevant exceptions, you may have the right to:
- Request information about the personal data we process and how it is used.
- Request access to or a copy of your personal data.
- Correct inaccurate or incomplete information.
- Request deletion where continued retention is not legally required.
- Restrict, suspend or object to certain processing.
- Withdraw consent for future processing where consent is the applicable basis.
- Request transfer of information where the applicable law provides that right.
- Object to certain automated processing or request human review, where applicable.
To exercise a privacy right, email info@mgmtiles.com with enough information for us to identify the relevant record and understand your request. We may request reasonable proof of identity before disclosing or changing personal data.
You may also have the right to raise a concern with the competent UAE data protection authority. We encourage you to contact us first so that we can try to resolve the matter directly.
Children’s information
This website is intended for adults and professional project users. We do not knowingly solicit personal data from children. If you believe a child has provided personal data without appropriate authorisation, please contact us.
Changes to this policy
We may update this policy to reflect changes to the website, our services, technology or applicable requirements. The effective date at the top identifies the current version. Material changes may also be highlighted on the website where appropriate.
